Service design study for course Service Design (MA), Group work with Maria Mielonen, Rosa-Maria Majuri and Anni Vigrén, Autumn 2020
Kitchen Takes Over
The assignment: Radically rethinking restaurants.
Develop a new spatial and service concept addressing the restaurant field focusing on the relationship of services and spaces. The project proceeded in phases: First we decided on the area of interest, then did a user study and continued to systems, service journey and finally the spatial concept.
The user study
Service mapping
The concept
The flexible spatial division can be adjusted according to amount of customers and activity.
Monday evening, left side of the restaurant is used for cooking class. Also Deli area is enlarged.
Saturday evening, the left side is part of restaurant’s customer seating area.
Cooking class in session. Picture by Maria Mielonen.
Weekend evening, cooking class items hidden inside the cabinets on the right wall. Picture by Anni Vigrén.
Cooking class in session. Picture by Maria Mielonen.